Global cloud communications company Bandwidth Inc. has been recognized with two prestigious Gold Stevie Awards, demonstrating its leadership in customer engagement and service innovation. The awards, selected from over 2,100 nominations across 45 nations and territories, underscore the company's strategic approach to customer experience and technological excellence.
The first award honored Bandwidth's inaugural customer conference, Reverb24, which brought together more than 1,400 in-person and virtual customers and prospects. Stevie Award judges praised the event as an "incredible initiative" with seamless execution and strategic value, noting its tailored approach to customer needs.
The second Gold Award recognized Bandwidth's customer success team for developing custom automation tools that significantly improve response and resolution times for enterprise customers. Judges characterized the initiative as "forward-thinking" and a "role model" for support and operations teams.
These accolades reflect Bandwidth's broader commitment to customer service, evidenced by its 99 percent customer retention rate and 26 consecutive quarters as a G2 Leader in Communications Platform as a Service (CPaaS). The company's approach combines advanced technological capabilities with expert, human-based support available around the clock.
For enterprise communication providers, these awards signal Bandwidth's continued innovation in a competitive market. The recognition highlights the increasing importance of customer-centric strategies and technological agility in modern cloud communications.
CEO David Morken emphasized the awards' significance, stating they represent the company's core mission of placing customers at the center of its operations. The Stevie Awards, known for their rigorous judging process by global executives and industry experts, provide third-party validation of Bandwidth's strategic approach.
As cloud communications continue to evolve, Bandwidth's achievements underscore the critical role of responsive, innovative customer engagement in technological services. The awards demonstrate not just technical proficiency, but a holistic approach to meeting and exceeding customer expectations in a rapidly changing digital landscape.
