A fast-growing service provider in Central Asia delivering high-speed connectivity to residential and enterprise customers has selected Incognito Software Systems' Digital Experience (DX) Solution to centralize the management of customer premises equipment (CPE) across its fixed wireless access (FWA) and broadband services. The deployment, in collaboration with value-added partner BM COM, aims to streamline operations, improve subscriber quality of experience, and reduce costs as the operator expands its broadband footprint.
With the rapid expansion of its broadband services and increasing diversity of connected devices, the operator required a scalable platform to efficiently manage multi-vendor CPE environments. Incognito's carrier-grade solution, featuring an award-winning TR-069 Auto Configuration Server (ACS) with TR-369 User Services Platform (USP) support, delivers automated end-to-end device lifecycle management, including configuration, monitoring, diagnostics, and firmware management. The scalable and extensible platform helps future-proof operations and ensures interoperability across diverse CPE environments, over any access technology.
“We are proud to support this operator in modernizing its device management capabilities and delivering a high-quality, reliable internet experience to every subscriber as its network and customer base continue to grow,” said Gary Knee, CEO of Incognito. “Our solution provides the flexibility, scalability, and intelligence required to manage today's complex, multi-access broadband networks.”
With Incognito's comprehensive approach providing visibility and control of the end-to-end lifecycle of devices, the operator can streamline operations, deliver reliable broadband services with confidence, and maintain a competitive edge as the demand for full fibre grows. The integrated KPI Analytics Dashboard provides real-time reporting on device, in-home Wi-Fi, and access network parameters, giving the operator actionable insights into network health and service quality.
“Working with such dynamic and fast-growing operators has been exciting since the beginning,” said David Mansfeld, Managing Partner at BM COM. “BM COM's role is to support this operator all the way by providing system integration, support, and hands-on expertise to ensure rapid growth of our valuable customer.”
The partnership underscores a broader trend in Central Asia, where operators are increasingly turning to unified device management solutions to handle the complexity of multi-vendor, multi-access networks. For the industry, this deployment highlights the importance of standards-based platforms like TR-069 and TR-369 in enabling scalable broadband operations. For subscribers, the result is a more reliable and consistent internet experience, even as network demands grow.
