Coastal Windows & Exteriors has solidified its reputation as a premier exterior remodeling contractor by winning the James Hardie Service Excellence Award for the second consecutive year. The recognition underscores the company's commitment to delivering exceptional customer service and high-quality siding installation in the New England region.
The award, presented by James Hardie, a leading manufacturer of fiber cement siding, is based on rigorous customer satisfaction metrics. Contractors must achieve a minimum 90% "Likely to Recommend" score through independent homeowner surveys conducted by GuildQuality. Coastal Windows & Exteriors not only met this standard but exceeded it with a 91% recommendation rate, demonstrating consistent excellence in their service delivery.
Owner Stephanie Vanderbilt expressed pride in the company's achievement, highlighting the award as a testament to her team's dedication to providing superior home exterior solutions. The company's performance is further validated by an impressive 4.7-star Google rating across more than 650 customer reviews.
Founded in 2011, the woman-owned and family-operated business has accumulated numerous accolades, including recognition as the SBA Massachusetts Business Person of the Year and ranking among the top replacement companies in New England. Their specialization in James Hardie fiber cement siding offers homeowners durable, weather-resistant exterior solutions with professional installation.
The consistent recognition reflects broader industry trends toward prioritizing customer experience and quality craftsmanship in home improvement. By maintaining high standards of service and expertise, Coastal Windows & Exteriors demonstrates how local businesses can compete effectively in a competitive home renovation market.
