Coconut Software, a leading provider of enterprise appointment solutions tailored for the financial services industry, has announced its platform's integration with the Jack Henry digital banking platform. Utilizing the Banno Digital Toolkit, Coconut Software has embedded its technology seamlessly into the digital experiences offered by community and regional financial institutions.
The integration leverages Jack Henry's API, design, and authenticated frameworks, allowing Coconut Software to enhance the digital banking ecosystem. This partnership is significant as it contributes to Jack Henry's growing network of over 1,000 fintechs, providing approximately 7,500 financial institutions with cutting-edge financial products and services for their account holders.
Coconut Software's solutions enable customers to effortlessly connect with financial experts when their interest and motivation are highest. Through the platform, customers can schedule appointments with qualified representatives via phone, video call, or in-branch visits. This capability equips staff with the necessary tools to deliver exceptional service quickly, resulting in higher conversion rates, increased product sales, and valuable business insights on prefunding activities. Over 150 financial institutions rely on Coconut Software to improve their Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores, increase deposits, and enhance loan pull-through rates.
Katherine Regnier, CEO of Coconut Software, emphasized the importance of meeting customers where they are. "Customers perform 70% of their banking online, and I'm very passionate that we are where the customer is. Let's not send them on a treasure hunt to access your most valuable resource – advice from your advisors," Regnier stated. She believes that this integration with the Banno Digital Toolkit will lead to significant success for both businesses and their customers.
This development is crucial for the financial services industry, as it addresses the growing demand for seamless digital banking experiences. By integrating with the Jack Henry platform, Coconut Software not only enhances the accessibility of financial advice but also streamlines the overall service delivery process for financial institutions. This collaboration has the potential to significantly improve customer satisfaction and loyalty, thereby driving growth for participating financial institutions.
For financial institutions, this integration represents an opportunity to leverage advanced technology to better serve their customers. By offering easy access to expert advice and efficient service delivery, banks and credit unions can differentiate themselves in a competitive market. This partnership underscores the importance of innovation and customer-centric solutions in the evolving landscape of digital banking.
