In an industry where trust and quality of care are paramount, Homewatch CareGivers of Houston Galleria has set a new benchmark. Recognized as the top home care provider in Houston and ranking seventh nationwide by Activated Insights, this achievement underscores the agency's dedication to providing exceptional in-home senior care. The award, part of the 2025 Best of Home Care® – Top 100 Leader in Experience, is a testament to the agency's unwavering commitment to client and caregiver satisfaction, a distinction earned by fewer than 1% of home care agencies across North America.
The significance of this recognition cannot be overstated. Activated Insights, the nation's most respected authority on client and caregiver satisfaction, conducts monthly surveys evaluating caregiver professionalism, compassion, communication, and overall satisfaction. To qualify for this elite designation, agencies must rank in the top 100 for Overall Satisfaction (OSAT) and earn both Provider and Employer of Choice Awards, demonstrating excellence over a 12-month evaluation period. This rigorous process ensures that only the most deserving agencies receive this honor, making Homewatch CareGivers of Houston Galleria's achievement a clear indicator of its superior service quality.
Under the leadership of Serhat Bolukbasi, a former BCG strategist, and Andrew Harris, a former Neuro ICU nurse at Houston Methodist, the agency has not only maintained its high standards but also introduced enhancements to its services. These include nurse-led oversight on all care plans, same-day care starts for urgent cases, and specialization in dementia, post-hospital care, and chronic condition support. Such improvements reflect the agency's commitment to meeting the evolving needs of its clients and their families, ensuring that compassionate care is always backed by clinical precision.
The impact of Homewatch CareGivers of Houston Galleria's work extends beyond the awards and rankings. For families in Memorial, River Oaks, West University, Bellaire, Tanglewood, and Greater Houston, the agency represents a trusted partner in navigating the challenges of aging. The personal connections formed between caregivers, clients, and their families foster a sense of trust and security that is invaluable. As the demand for high-quality home care continues to grow, the agency's focus on empowering lives and setting the gold standard in home care serves as a beacon of excellence in the industry.
Client and caregiver testimonials further illuminate the agency's impact. From providing consistent, professional care through hurricanes and holidays to fostering meaningful relationships that go beyond service, Homewatch CareGivers of Houston Galleria has proven that exceptional care is not just a goal but a responsibility. This recognition by Activated Insights not only celebrates the agency's achievements but also highlights the importance of quality, compassionate care in enhancing the lives of seniors and their families.
