Incognito Software Systems has partnered with BM COM to deliver advanced device and in-home Wi-Fi management solutions to broadband providers across Europe. This collaboration enables BM COM to host Incognito's cloud-based Digital Experience (DX) Solution, providing European operators with a turnkey platform for configuring, monitoring, and managing customer-premises equipment while proactively resolving connectivity issues.
The partnership represents a significant advancement for European broadband providers seeking to improve service delivery and operational efficiency. According to Gary Knee, CEO at Incognito, "This partnership is a testament to our commitment to expand our reach and provide innovative solutions to broadband service providers worldwide. By working together with BM COM, we're enabling operators to meet their business goals faster and support the growing demands of today's connected home."
BM COM will offer a fully managed SaaS deployment of Incognito's DX Solution, allowing service providers to deploy and scale advanced end-to-end device management and telemetry without adding operational complexity. The combination of Incognito's industry-proven software solutions with BM COM's regional support and technical expertise enables providers to reduce costs while meeting growing demand for reliable, high-performance broadband services.
David Mansfeld, Managing Partner at BM COM, emphasized the value proposition: "Our partnership with Incognito enhances the value we offer to our customers by combining a best-in-class device and Wi-Fi management solution with hands-on services to ensure successful deployments. Together, we're empowering service providers with the solutions and services to improve operational efficiency, gain real-time visibility into the connected home, and elevate customer experience."
Incognito's DX Solution is a carrier-grade, vendor-agnostic platform featuring an award-winning Auto Configuration Server (ACS) with User Services Platform (USP) support. The platform enables seamless device management, automated network-wide monitoring, and real-time analytics over any access technology. Supporting standards such as TR-069 and TR-369 (USP), the solution provides enhanced visibility, lifecycle control, and self-care tools for in-home devices and services.
The platform's ability to deploy smart home apps directly on CPEs using virtualized containers represents a significant advancement for improving subscriber quality of experience. This partnership addresses the increasing complexity of connected home environments and the growing consumer expectation for seamless, reliable broadband services across Europe.
