Intershop Communications AG, a global provider of agentic B2B commerce solutions for manufacturers, wholesalers and holding companies, today announced the Spring 2026 Release of the Intershop Commerce Platform. The release focuses on practical AI, introducing new capabilities that make it easier for B2B merchants to adopt and scale AI solutions in daily commerce operations.
“The cost/benefit calculation for adopting AI hasn’t always been straightforward for B2B merchants,” said Markus Dranert, CEO of Intershop. “With the Spring 2026 Release, we're showcasing how AI makes a real impact across the buyer and merchant journeys. Our pre-integrated copilots and agents provide our customers with an easy entry point into agentic commerce.”
The LLM-powered Copilot for Buyers now supports a wider range of aftersales scenarios, leveraging contextual data such as installed base information, technical product specifications, and customer history. It can send service reminders, link up with manufacturer systems to flag machines for maintenance, and recognize dirty or damaged spare parts with the introduction of the high-accuracy Visual Product Finder. Additionally, with the introduction of ACP (Agentic Commerce Protocol) product feeds, merchants can make their product catalogs accessible to LLM-based search environments such as ChatGPT. The Product Content Agent automatically provides generative engine optimizations (GEO) in product descriptions on top of classic SEO improvements.
Released into beta in fall 2025, the Copilot for Merchants is now generally available with a critical mass of agents and all-new proactive agent workflows. These agents support business users in managing day-to-day commerce tasks more efficiently, reducing manual effort and increasing operational speed. New capabilities include an agent task overview for scheduling and monitoring tasks, with agents providing summaries and recommending next steps. The newest agent is the Competitive Intelligence Agent, which enables teams to track market developments and competitor activity, summarizing insights to support data-driven decision-making. Over time, users will increasingly manage core platform functions through natural-language prompts.
To support adoption, Intershop is introducing a new unified pricing model for its AI capabilities. Customers can choose from credit-based subscriptions that provide flexible access across all Intershop copilots and agents, rather than licensing individual components. This approach empowers companies to start using AI effortlessly, learn and adapt, grow steadily, and maintain complete control over expenses.
“The bottom line matters for merchants, who are under economic pressure to do more with less,” said Nils Breitmann, Senior Director of Artificial Intelligence at Intershop. “We build our agentic commerce capabilities with a laser focus on real-life use cases and ROI, and we knew the pricing had to match in terms of practicality. The new packages lower the barrier for merchants to test AI, prove its value, and stay flexible as they grow.”
For more information, visit the release landing page.
