Dental practices facing persistent staffing shortages and missed patient calls have a new tool: Kiybo, an AI-native patient experience platform launched this week. The platform pairs a front desk coach that reviews patient conversations and offers feedback to staff with an AI receptionist that answers calls when the team is busy or the office is closed.
The launch comes as dental practices struggle to hire and retain administrative staff. According to the American Dental Association Health Policy Institute’s 2026 Q1 survey, 58% of dentists find recruiting administrative staff highly challenging. Even when teams are in place, finding time to coach colleagues during the workday can be difficult, Kiybo noted.
Kiybo’s front desk coach works by reviewing patient conversations—following privacy best practices—and giving feedback on how staff welcome callers, acknowledge concerns, gather details and explain next steps. Team members receive specific suggestions and language to try on future calls. “Some of the best opportunities to coach a dental front office team happen in everyday patient conversations. The challenge is giving people timely, specific feedback while the call is still fresh,” said Brandon Freeman, co-founder and COO of Kiybo. “Kiybo helps team members see what they handled well and what they could do differently on the next call. And when a patient calls after hours, the morning team knows who called, what they needed and where to pick up the conversation.”
When the practice cannot take a call, Kiybo’s AI receptionist collects the caller’s name, contact details and reason for calling, then sends the practice a summary so the person returning the call knows where to begin. Patients can also request a callback through a widget on the practice’s website. The company says the platform is designed to enhance, not replace, front office teams.
The timing matters for practice revenue. In the Health Policy Institute’s third-quarter 2026 survey, 38% of dentists said they could have treated more patients, up from 26% the previous quarter. For practices with openings, being able to respond when a prospective patient calls—and follow through when an existing patient needs help—can mean the difference between booking a visit and losing it to a competitor.
Kiybo signs business associate agreements with practice customers. Patient data is encrypted in transit and at rest, and access is restricted by role and recorded in audit logs. The company’s SOC 2 Type II audit is in progress. Kiybo is available to dental practices and dental support organizations. Practices can request a demo at https://kiybo.com/demo, and more information is available at kiybo.com.
Founded by former dental practice owners and technology builders, Kiybo aims to help practices book more visits, accept more treatment and earn more reviews with the staff they already have. For an industry where administrative hiring remains a top challenge, the platform’s combination of coaching and call coverage could offer a way to stretch existing teams further—and ensure that after-hours callers become scheduled patients rather than missed opportunities.
