HRO Today has announced the winners of its 2026 Baker’s Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing (RPO), honoring organizations that earned the highest ratings from their customers. Korn Ferry secured the top spot, followed by KellyOCG, Hudson Talent Solutions, PeopleScout, and Cielo in the top five. The ranking is based entirely on client feedback, making it a trusted resource for companies seeking effective recruitment partners.
The importance of this ranking lies in its direct impact on talent acquisition strategies. For businesses looking to outsource recruitment, the Baker’s Dozen provides a data-driven guide to the most reliable providers. By identifying top performers, it helps organizations improve employment opportunities and workforce development, ultimately leading to better career outcomes. In a competitive labor market, selecting the right RPO partner can be the difference between securing top talent and falling behind.
HRO Today’s methodology ensures credibility. The ranking uses a weighted algorithm that analyzes service breadth, deal size, and quality of service. This year, over 400 usable surveys were completed from 334 different client companies of the ranked providers. To determine an overall ranking, HRO Today calculates scores in all three subcategories as well as an overall score. Only those organizations that earned the highest ratings from their customers for quality of service, breadth of service, and size of deals are included. The ratings are based solely on feedback from buyers of the rated services, not on the opinion of HRO Today staff.
“A ranking in the HRO Today Baker’s Dozen for RPO providers reflects the strength of provider-client relationships and the quality and effectiveness of services,” said Elliot Clark, CEO of SharedXpertise and Publisher of HRO Today. “Recognition based directly on client feedback makes this achievement particularly meaningful.”
For HR leaders and decision-makers, the implications are significant. The ranking serves as a benchmark for evaluating potential RPO partners, reducing the risk of selecting underperforming providers. It also signals to the industry which providers are consistently delivering value, influencing competitive dynamics. As companies continue to navigate complex hiring needs, the Baker’s Dozen offers a reliable reference point.
HRO Today collects feedback annually through an online survey distributed directly to buyers via HRO Today mailing lists and indirectly through service providers. The full list of winners is available at HRO Today. The ranking’s focus on customer satisfaction underscores the growing emphasis on measurable outcomes in RPO relationships, empowering organizations to make informed decisions that drive workforce success.
