The Listening Path® has launched Mastering The Listening Path, a licensable program designed to help businesses build authentic listening cultures. Developed by award-winning author, educator, and speaker Christine Miles, the program addresses what she identifies as a critical business problem: stakeholders across organizations frequently report not feeling heard.
"Listening is one of the most powerful skills in business, and one of the most misunderstood," said Miles, founder of The Listening Path®. "Repeatedly we hear major stakeholders with businesses – employees, customers, vendors, and board members say they do not feel heard. This can cause immense problems for a business." The program aims to solve this by moving participants beyond performative listening behaviors—such as nodding or waiting to speak—and teaching methods to uncover hidden concerns and understand the true motivations behind decisions.
The importance of this initiative lies in its potential impact on organizational health and performance. According to Miles, creating a culture of listening enables businesses to better meet client expectations and foster environments that encourage employee creativity and innovation. The program's practical, repeatable methods are designed for immediate application in meetings, coaching conversations, and customer interactions, potentially improving client relations and enhancing workflow efficiency.
Mastering The Listening Path offers two tracks: a foundational level for building essential skills and an advanced track for applying listening in complex, high-stakes situations. Its flexible design makes it suitable for various business functions including collaboration, leadership, sales, and customer service, scaling from small teams to global organizations with thousands of employees. The program builds on Miles' existing experiential workshops, which have been delivered across industries including law firms, consulting practices, and educational organizations throughout the United States and Canada, often addressing specific challenges like culture issues, failed initiatives, and lost clients.
As the only educational program in the United States specifically designed to teach listening skills, The Listening Path positions itself as addressing a gap in professional development. The program claims to lead participants toward higher understanding, greater learning, and increased emotional intelligence. For businesses facing stakeholder dissatisfaction or seeking competitive advantage through improved communication, this program represents a structured approach to cultivating what Miles describes as a fundamental yet overlooked business competency. The licensable model aims to make these tools widely accessible at what the organization describes as an accessible price point, regardless of company size.
