Item by Item (IBI) has introduced a new Change Management curriculum specifically designed for Microsoft Dynamics 365 implementations, marking the first training program in the market that fully integrates change management and user training into D365 project planning. This comprehensive curriculum addresses the human side of ERP and CRM implementations, an area where projects frequently encounter challenges that can derail success.
The curriculum helps organizations tackle the critical human factors that often cause technology implementations to falter. It provides project teams, business leaders, and change champions with the knowledge and tools necessary to drive real adoption, reduce resistance, and set users up for long-term success. The program includes 37 micro-courses covering the full lifecycle of change in a D365 rollout, organized into six structured learning paths aligned with different roles and project phases.
To reinforce learning and measure progress, the curriculum incorporates six assessment tests and offers over a dozen downloadable templates that help teams apply their learning immediately. The content follows a fictional example company throughout its implementation journey, using a storytelling approach to bring concepts to life and demonstrate how change management strategies unfold in real-world scenarios. This practical methodology makes the training tangible and immediately applicable to organizations preparing for D365 implementations.
Elif Item, Founder and CEO of Item by Item, emphasized the importance of this training, stating that it represents the first attempt to bring change management, training, and project planning together specifically for the D365 space. The curriculum is available as a standalone offering requiring a separate subscription and can be purchased by both new and existing customers through their platform at https://www.itembyitem.co.
The launch of this specialized curriculum addresses a significant gap in the market, as failed ERP implementations often stem from poor user adoption rather than technical shortcomings. By focusing on the human element of technology transitions, organizations can potentially save millions of dollars in implementation costs and avoid the productivity losses that typically accompany poorly managed system changes. The curriculum's role-based approach ensures that different stakeholders receive targeted training relevant to their specific responsibilities during the implementation process.
Item by Item maintains the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across various industries having trained on their platform. The company offers over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across multiple business functions including Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and now Change Management. This new curriculum represents an important expansion of their training offerings, specifically addressing the organizational change management challenges that have historically plagued enterprise software implementations.
