Total Service, a software provider for independent elevator and field service contractors, has launched "Between Floors with Douglas vanden Bosch," a request-only conversation series aimed at industry leaders across North America. Hosted by CEO Douglas vanden Bosch, the series operates on an intake form model where guests submit individually, and each booking is reviewed one at a time, ensuring unscripted and direct dialogue outside any fixed broadcast schedule.
The series distinguishes itself from typical industry podcasts and panel recordings by prioritizing depth over output. According to vanden Bosch, the structure is intentional: "The intake form, the review process, the one-at-a-time booking - none of that is accidental. It keeps the series honest." This approach allows each conversation to reflect the specific experience and perspective of the guest, rather than following a script or sales pitch.
Three early guests have been confirmed, representing different segments of the elevator and field service landscape. Don Gelestino, Chairman of the Board at Champion Elevator, brings a perspective shaped by independent elevator contracting at an operational scale. Sean Madden, Founder of Elevator Strategic Hub, has built an organization centered on connecting industry professionals. Lisa Giuffra Diaz, Founder of Turf Elevate, contributes a background in workforce and business development. The guest list deliberately emphasizes voices from independent contractors rather than large institutional operators, aligning with Total Service's focus on serving that segment through its software platform.
Total Service serves independent contractors across North America, and the series extends that focus into a new format. By relying on a request-based intake process, the series functions as an indicator of intent—guests who seek out the series typically have specific viewpoints on regulation, workforce challenges, technology adoption, or business operations, rather than responding to content team outreach. This measured approach contrasts with high-volume content production common in the trades and field service space.
The series enters the market as a resource by and for the independent side of the industry. With first conversations scheduled and additional submissions under review, "Between Floors with Douglas vanden Bosch" aims to generate unscripted dialogue on terms set by the guests themselves. This format could impact how independent contractors share insights and address industry challenges without the influence of enterprise buyers or corporate decision-makers.
For more information about Total Service and its software for independent elevator and field service contractors, visit totalservice.cloud.
