New Survey Highlights Disconnect Between Employers and Employees on Healthcare Benefits

The State of Healthcare Survey 2025, sponsored by Quantum Health and conducted by Employee Benefit News, sheds light on the evolving dynamics between employers and employees concerning healthcare benefits. The findings indicate a significant disconnect in how both parties perceive and utilize these benefits, with trust and communication emerging as pivotal factors in bridging this gap.

Employers are increasingly pressured to deliver value as healthcare costs rise, yet many question whether employees fully understand or desire the benefits offered. This tension is compounded by data and trust gaps that hinder the optimization of benefits strategies. The survey challenges long-held assumptions about decision-making processes and highlights that satisfaction with healthcare benefits does not necessarily correlate with their effective use.

Janet King, SVP of Content Strategy at Arizent, emphasizes the critical role of trust in this equation. "In a market where cost pressures and expectations are both high, trust is emerging as a make-or-break factor," she notes. The survey underscores the importance of employers reassessing their communication strategies to align with employee preferences and to foster a deeper understanding and appreciation of the benefits provided.

The implications of these findings are profound for both employers and employees. For employers, the survey serves as a call to action to refine their benefits offerings and communication approaches to enhance employee satisfaction and engagement. For employees, it highlights the need to actively engage with and understand their healthcare benefits to maximize their value. The full report offers additional insights into these dynamics and can be accessed here.