The PACE Organization of Rhode Island (PACE-RI) has successfully launched IntusCare's CareHub, a specialized electronic medical record (EMR) and practice management system designed specifically for Programs of All-Inclusive Care for the Elderly (PACE). This implementation marks a critical milestone in healthcare technology tailored to support complex senior care services.
CareHub represents a comprehensive technological solution that addresses the unique operational challenges faced by PACE organizations. The platform is designed to enhance interdisciplinary team coordination, reduce administrative documentation time, and improve overall workflow visibility across clinical and operational domains.
PACE-RI's leadership emphasized the platform's transformative potential, highlighting its collaborative development process. The organization actively participated in the CareHub Product Steering Committee, directly influencing feature development including integrated tasking tools, intuitive care planning modules, and embedded compliance support.
The implementation process was characterized by an intensive, collaborative approach. IntusCare provided a comprehensive onboarding strategy, including in-person workflow discovery sessions, weekly strategic alignment meetings, and an extensive four-day training bootcamp across multiple PACE-RI centers.
By integrating CareHub with complementary technologies like IRIS and Analytics, PACE-RI anticipates significant operational improvements. The platform is expected to streamline administrative processes, allowing healthcare professionals to dedicate more time to direct participant care, potentially improving overall health outcomes for elderly participants.
For PACE organizations serving medically complex seniors, technological solutions like CareHub represent a critical innovation. By providing an integrated, purpose-built platform, these technologies can help maintain the delicate balance between administrative efficiency and high-quality, personalized care.
The successful implementation at PACE-RI serves as a potential model for other PACE organizations nationwide, demonstrating how targeted technological solutions can transform eldercare service delivery. As healthcare continues to evolve, such innovative platforms will likely play an increasingly important role in supporting comprehensive, patient-centered care models.
