The collaboration between Proshield.Services and Thumbtack marks a significant milestone in the home improvement industry, aiming to alleviate the common frustrations homeowners face during repair and renovation projects. This partnership introduces a comprehensive support system designed to guide customers from the initial research phase through to project completion and beyond, ensuring a smoother, more transparent process.
William Hodges, Co-Founder at Proshield.Services, highlights the initiative's customer-first approach, stating, "Our partnership with Thumbtack creates a safety net of expert support that empowers customers to make confident decisions and ensures their projects succeed." This innovative model offers expert contractor matching, live agent support, and post-completion follow-up, addressing the critical gaps in customer service that have long plagued the industry.
The home improvement sector, valued at over $600 billion annually in the United States, has struggled with issues such as contractor reliability and communication breakdowns. Proshield.Services leverages Thumbtack's extensive network of 300,000 local service businesses, enhancing it with a layer of dedicated customer support. "This partnership represents a significant evolution in how home improvement services are delivered," said Michael Kim, Vice President of Strategy and Business Development at Thumbtack.
Proshield.Services focuses on high-impact areas like roofing, kitchen and bathroom remodeling, structural repairs, and exterior improvements, providing specialized support protocols developed by industry experts. The company is also set to introduce SafeQuote.Org, a next-generation bid analysis and scoring system, further empowering homeowners to make informed decisions.
With plans to expand its service offerings and geographic coverage throughout 2025, Proshield.Services is poised to set a new standard in the home improvement industry. This partnership not only enhances the customer experience but also signals a shift towards more accessible, transparent, and customer-focused home improvement services.
