Zingly.ai, a leading innovator in AI-powered customer experience solutions and recognized as one of the Top Ten Contact Center Technologies of 2024, has announced the expansion of its leadership team with the appointment of Pat Oldenburg as Chief Marketing Officer (CMO) and Gary Chan as Chief Revenue Officer (CRO). This strategic move is intended to bolster Zingly.ai's market presence and accelerate its growth trajectory.
According to Gaurav Passi, CEO of Zingly.ai, the company is shifting its focus to customer-facing CX and AI experiences to drive innovation and deliver real ROI on AI investments. Passi emphasized that Gary Chan and Pat Oldenburg bring invaluable expertise that will be crucial in redefining the customer experience landscape and making CX truly collaborative.
Gary Chan, with over 12 years of leadership experience in financial services and SaaS sales, joins Zingly.ai as Chief Revenue Officer. Previously, he served as Head of Sales at EasySend and was a founding sales leader at Glia, where he pioneered Digital Customer Service for financial institutions. In his role at Zingly.ai, Chan will oversee go-to-market (GTM) and sales strategy, customer and partner development, and market expansion. Chan has already begun assembling a high-performing revenue operations team to scale sales processes, enhance customer relationships, and identify new market opportunities.
Gary Chan remarked, "With the imbalance of agents and consumers, and the added cost and inflation pressure we are experiencing today, businesses need to fundamentally rethink customer service and acquisition. The Zingly solution is a transformational rethinking of traditional Contact Center approaches, and I couldn't be more excited to partner with our current and future clients to build relationships bigger than business."
Pat Oldenburg, with over 20 years of experience in enterprise and cloud software marketing, joins Zingly.ai as Chief Marketing Officer. Oldenburg will lead all aspects of marketing strategy and execution, helping the company accelerate its CX category leadership. He has been actively building a dynamic marketing team dedicated to leveraging innovative CX and AI strategies to strengthen the brand, market expansion, GTM strategies, and enhance customer experiences.
Prior to joining Zingly.ai, Pat Oldenburg served as VP of Global Demand Generation at Motive and held leadership roles in digital marketing, operations, content, and customer marketing at ServiceMax, Five9, McAfee, and EMC Corporation. Oldenburg commented on his new role, "With the shift in customer behavior from traditional, siloed channels like 1800 numbers to digital platforms, coupled with rapid advancements in generative AI, there is an urgent need to rethink customer experience strategies within relationship-centric organizations. With visionary CEO Gaurav Passi, as well as industry leaders and veterans from Five9, Talkdesk, and Glia, and more, we have a massive opportunity to help bring collaboration to the forefront of the CX landscape. I look forward to partnering with the team to drive demand, strengthen customer connections, and discover new avenues for growth and success."
The addition of Chan and Oldenburg to Zingly.ai's leadership team signifies a strong commitment to enhancing customer experiences through innovative AI solutions and strategic market expansion. As businesses navigate the complexities of digital transformation and customer service, Zingly.ai aims to provide faster, more secure, and better-organized solutions than traditional chatbots and 1-800 numbers, ultimately driving revenue acceleration and exceptional customer experiences.
