A comprehensive survey by mmhmm unveils nuanced insights into artificial intelligence's role in modern workplace communication, revealing significant generational disparities and emerging perspectives on AI integration.
The survey of 1,000 knowledge workers demonstrates that senior leadership views AI distinctly from individual contributors, with executives three times more likely to use AI as a daily work assistant. Fourteen percent of executives already consider AI indispensable, and 76% want AI to assist in decision-making rather than replace human judgment.
Generational differences emerge most starkly among Gen-Z workers, with 31% feeling ashamed or guilty about AI usage and 32% using AI tools secretly. This hidden AI activity suggests complex psychological barriers surrounding technological adoption in professional environments.
Despite these challenges, a consensus emerges around AI's communication enhancement capabilities. Forty-seven percent of workers believe AI helps them become more compelling communicators, with employees preferring communication support over technical tasks like coding or data analysis.
The survey illuminates a workplace in technological transition, where AI is increasingly viewed as a collaborative partner rather than a replacement. Executives demonstrate openness to AI-generated content, with nearly two-thirds comfortable with AI outputs that maintain a human-like quality.
These findings suggest a broader transformation in professional communication strategies, where artificial intelligence serves as a supportive tool for refining messaging, structuring thoughts, and improving workplace interactions.
