Impact Networking LLC has appointed Tracy Garcia as Chief Client Strategy Officer, effective September 2, 2025. This move represents a significant investment in the company's commitment to delivering a top-tier client experience. Garcia brings over 20 years of expertise in client experience, service delivery, and strategic account management, with a reputation for driving measurable outcomes while fostering strong relationships with customers and colleagues.
In her new role, Garcia will lead Impact's client strategy initiatives, focusing on retention, service excellence, and aligning operational innovation with customer needs. Her leadership will establish a clear voice to inform decision-making and ensure the company maintains high standards of client service during expansion. Garcia emphasizes a customer-first approach, stating that understanding client businesses and technology impacts leads to better experiences, stronger growth initiatives, and overall satisfaction.
Chief Executive Officer Mike Lepper stated that Impact is doubling down on investment in client experience, describing Garcia as the right leader to elevate this priority. Her proven ability to unify teams, optimize service delivery, and create value makes her an invaluable addition to the executive team. This appointment is part of Impact's strategy to position itself as the go-to national partner for comprehensive business management services.
By prioritizing relationships and investing in retention, Garcia aims to create a predictable, consistent, and excellent client experience that sets the standard for customer-first growth. Impact Networking, founded in 1999, is a national managed service provider offering managed IT, cybersecurity, AI consulting, marketing, and print services to businesses. The company employs over 800 experts and supports businesses from more than 20 locations. For more information, visit https://www.impactmybiz.com.
