Item by Item Launches AI Training for Microsoft Dynamics 365 Supply Chain Professionals

Item by Item, a leading provider of Microsoft Dynamics 365 training, has launched Copilot for D365 Supply Chain Training, a new module designed to help supply chain professionals effectively utilize artificial intelligence capabilities embedded directly within their enterprise software. This training supports Microsoft's strategic vision of integrating AI into core business applications, representing a significant shift in how supply chain operations are managed and optimized.

The training focuses on several key AI components now available in D365 Supply Chain. Copilot Sidecar functions as a conversational assistant that allows users to interact with the system through natural language, enabling task completion without disrupting workflow. Embedded Summarizations provide contextual insights within supply chain modules, while AI-Driven Agents automate repetitive tasks, interpret complex data, and support critical business processes. Additionally, AI-Powered Pages and Workspaces organize and summarize supply chain data for rapid review and decision-making.

"This training will help users take full advantage of the embedded AI features that are now part of D365 Supply Chain," said Elif Item, CEO of Item by Item. "Copilot isn't just a tool, it's a new way of working. Our training ensures users can confidently navigate and apply these AI capabilities in real life supply chain scenarios." This release completes IBI's platform expansion for 2025, a year marked by significant growth in content and training offerings across D365 products.

The importance of this training extends beyond individual skill development to broader industry implications. As organizations increasingly adopt AI technologies, the gap between available tools and workforce proficiency becomes a critical challenge. This training addresses that gap specifically for supply chain professionals, a sector where efficiency, accuracy, and rapid decision-making directly impact organizational performance and competitiveness. Without proper training, organizations risk underutilizing their technology investments and missing opportunities for optimization that AI promises.

Item by Item maintains the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on their platform. The company offers over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across various business functions including Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management. More information about their training offerings is available at https://www.itembyitem.co.

For supply chain professionals and organizations utilizing Microsoft Dynamics 365, this training represents a necessary adaptation to evolving workplace technology. The integration of AI into enterprise applications like D365 Supply Chain fundamentally changes job functions, requiring new skills and approaches to daily tasks. As AI becomes increasingly embedded in business processes, training like IBI's Copilot module will be essential for maintaining workforce relevance and maximizing the return on technology investments in an increasingly competitive global market.