Krasdale Foods Strengthens Leadership Team to Enhance Customer Experience and Operational Excellence

Krasdale Foods, a leading grocery distributor in the New York Metro area, has recently announced significant leadership changes aimed at bolstering its customer experience and operational capabilities. The appointments span across several key divisions including Sales, Retail Technology, Customer Experience, and Business Insights, signaling the company's commitment to leadership development and long-term growth.

Cynthia Ramos, Krasdale Chief Sales and Customer Officer, emphasized the importance of these changes, highlighting the exceptional talent within the organization and their role in fostering a strong culture and delivering results. Among the new appointments, Natalie Mennis has been named Director of Customer Experience, bringing nearly two decades of experience to her role in overseeing Customer Service and Inside Sales. Howie Kent steps into the Director of Business Insights & Retail Technology position, where he will focus on platform integration and analytics strategy, building on his decade-long contribution to the company's reporting tools.

The promotions also include Jose Torres as Director of Sales, whose extensive retail and sales leadership experience is expected to benefit the company's field teams. Carroll Arroyo has been elevated to Sales Supervisor – Inside Sales, leveraging her cross-functional experience to enhance lead follow-up and customer outreach. Joey Lebiak joins the Business Insights team as a Data Analyst, transitioning from his previous role to contribute to enterprise reporting and sales analytics.

Gus Lebiak, Krasdale President and Chief Operations Officer, reiterated the company's belief in its people as its greatest asset. These strategic appointments are seen as a testament to Krasdale's dedication to recognizing and investing in talent, ensuring a solid foundation for future innovation and growth. With over a century of service to the community, Krasdale Foods continues to support independent grocers through its comprehensive distribution, merchandising, and marketing solutions, reinforcing its position as a trusted partner in the grocery industry.