RDI Corporation has been honored with three prestigious awards at the 2024 USA Customer Experience Awards, underscoring its commitment to exceptional customer experiences, employee growth, and effective use of customer feedback. The company secured top honors in the categories of Best Learning & Development, Best B2B Customer Experience, and Best Use of Customer Insight & Feedback.
The Best Learning & Development award was granted to RDI for its "ELL Well" initiative, which stands for Earn Well, Learn Well, and Live Well. This flagship program emphasizes continuous development and empowerment through career advancement, leadership training, and skill development in a diverse environment. The initiative led to a remarkable surge in employee participation in RDI's Learning Management System (LMS), with participation rates climbing from 3% to over 98% in five years. The program has also contributed to a 20% promotion rate among participants and a 35% improvement in employee turnover.
RDI's excellence in the B2B sector was recognized with the Best B2B Customer Experience award. The company transformed a premier partner's sales process by introducing advanced digital tools, diverse support channels, and robust performance metrics. These changes resulted in record-high conversion rates, increased customer satisfaction, and a 120% boost in sales revenue by 2023. This achievement highlights RDI's capability to develop effective strategies that drive outstanding results in the B2B market.
Additionally, RDI was awarded Best Use of Customer Insight & Feedback for its "Winning Smart" approach, which utilizes advanced analytics and Lean Sigma methodologies to enhance communication and engagement. This approach has enabled RDI to drive operational efficiencies and improve customer satisfaction, showcasing the company's ability to adapt to customer needs and foster enduring partnerships.
Commenting on the awards, Matt Dowd, President of RDI Corporation, said, "We are incredibly proud to receive these awards, which highlight our team's dedication to excellence in customer experience, employee development, and the strategic use of customer insights. These achievements are a testament to our commitment to innovation, collaboration, and continuous improvement in everything we do."
The USA Customer Experience Awards (USCXA) is an annual event that celebrates excellence in customer experience across various industries. It recognizes organizations and professionals who demonstrate outstanding commitment to customer satisfaction, innovative practices, and effective use of customer feedback.
RDI Corporation, established in 1978, is a leading provider of customer experience solutions. The company offers a comprehensive range of services aimed at enhancing customer satisfaction, driving sales growth, and fostering employee development. RDI is known for its focus on innovation and excellence, partnering with clients across various industries to deliver tailored strategies that meet their unique needs.
