With extreme cold weather persisting and record low temperatures forecast for later this week, UGI Utilities, Inc. has issued critical guidance focused on public safety and consumer protection. The utility company, which serves more than 760,000 natural gas and electric customers, emphasizes the importance of preparedness and awareness as the severe weather poses significant risks to households and infrastructure.
The primary safety concern revolves around the proper operation of heating equipment and the prevention of carbon monoxide poisoning. UGI advises residents to ensure all vents for dryers, furnaces, and other gas appliances are clear of snow and ice to prevent dangerous blockages. The company also stresses that portable generators, space heaters, and grills should never be used indoors or in enclosed spaces, as they can produce lethal levels of carbon monoxide. Installing carbon monoxide detectors on every level of a home is a fundamental safety measure recommended during cold snaps.
Beyond immediate physical safety, UGI is raising awareness about a surge in utility-related scams that often accompany severe weather events. Scammers may impersonate utility employees, demanding immediate payment for alleged overdue bills with threats of service disconnection. UGI clarifies that its employees carry company identification and that customers can verify a representative's identity by contacting the company directly. The utility will never demand immediate payment via prepaid debit cards, gift cards, or cryptocurrency. Customers are encouraged to report any suspicious activity to local authorities and to UGI.
The implications of this announcement are significant for public health and financial security. Failure to heed safety advice could lead to preventable injuries, illnesses, or fatalities from carbon monoxide or fire. Financially, falling victim to a scam can result in substantial monetary loss and personal data theft. For the utility industry, proactive communication like this is essential for managing system strain during peak demand and maintaining public trust. More information about UGI Utilities, Inc. and its services is available at https://www.ugi.com.
This guidance matters because it addresses two concurrent threats posed by extreme weather: direct physical danger and predatory financial exploitation. The record-low temperatures forecasted increase the likelihood of both equipment malfunctions and desperate actions by residents seeking to stay warm, creating a perfect storm for accidents and fraud. By providing clear, actionable information, UGI aims to mitigate these risks, helping to ensure community resilience during a dangerous weather event. The company's role extends beyond energy delivery to being a critical source of trusted information when public safety is at stake.
