Item by Item announced the release of a new capability that embeds contextual, role-based video training directly into Microsoft Dynamics 365 Finance and Operations through Copilot. This integration brings structured learning into the flow of daily work, allowing users to access practical demonstrations alongside standard Microsoft Learn responses when asking questions within the D365 environment.
When users interact with the sidecar Copilot within D365 FO, they continue to receive responses sourced from Microsoft Learn documentation. The enhanced experience now also displays relevant IBI video content, providing immediate access to short, practical demonstrations that show exactly how to execute processes inside D365. For organizations with Single Sign-On enabled, users can move from question to answer to guided video instruction without leaving their D365 environment, creating a seamless learning experience.
"This is a major step forward in embedding learning into daily work," said Elif Item, CEO of Item by Item. "Copilot delivers trusted answers from Microsoft Learn, and IBI reinforces those answers with practical, role-based demonstrations inside D365. Together, they create a more complete and impactful learning experience at the moment of need."
The integration represents a significant development for organizations using Microsoft Dynamics 365, as it addresses common challenges in enterprise software adoption. By combining Microsoft documentation with IBI's structured, role-based video training, organizations can strengthen adoption rates, reduce support tickets, improve onboarding speed, and increase overall return on their D365 investment. This approach is particularly valuable for complex enterprise systems where user proficiency directly impacts operational efficiency and data accuracy.
Organizations not yet using IBI can subscribe to the platform and enable it as a Copilot knowledge source, bringing structured, role-based video training directly into the system where users work. The integration provides a scalable approach to onboarding, cross-training, and long-term adoption that aligns with modern workplace learning trends emphasizing just-in-time, contextual instruction. Item by Item offers the largest user-focused online training platform for Microsoft Dynamics 365, with thousands of users across industries having trained on their platform to gain practical, role-based knowledge.
The platform includes over 1,300 micro-courses, 90+ learning paths, and 220+ assessments across Finance, Supply Chain, Commerce, Sales, Customer Service, Field Service, and Change Management domains. In addition to self-serve online training, IBI provides custom course development and hybrid training solutions tailored to each organization's needs. This integration comes at a time when businesses are increasingly seeking ways to maximize their technology investments while reducing the time and cost associated with traditional training methods. More information about the company and its training solutions is available at https://www.itembyitem.co.
