Hernando County Modernizes Utility Operations with Systems & Software's enQ CIS

Hernando County, Florida, is set to revolutionize its utility operations with the implementation of Systems & Software's enQ Customer Information System (CIS). This strategic move addresses longstanding challenges in the county's current system and positions the utility for future growth and improved customer service.

The decision to adopt the enQ CIS platform comes in response to the limitations of Hernando County's existing system, which has struggled to keep pace with the evolving needs of the utility. Manual processes and limited integration across key systems have hindered operational efficiency and restricted the county's ability to scale its services effectively. By implementing the enQ CIS, Hernando County aims to automate critical processes, integrate essential systems, and leverage data-driven insights to enhance decision-making and service delivery.

Melissa Cosme, Utilities Business Manager for Hernando County, emphasized the importance of this upgrade, stating, "Systems & Software's enQ CIS provides the automation, integration, and scalability we need to enhance efficiency and improve service." This sentiment underscores the county's commitment to providing exceptional service to its residents and adapting to the changing landscape of utility management.

The enQ CIS solution offers a comprehensive suite of features designed to address the specific challenges faced by modern utilities. For Hernando County, this includes streamlined billing capabilities for over 16,500 monthly meter readings, integrated data sharing across Geographic Information Systems (GIS), meter management, and financial systems. The platform also introduces improved customer service functionalities, including a self-service portal for residents and automated service orders, which will empower staff to respond more quickly to inquiries and adapt to changing operational demands.

Shannon Martin, VP of Sales & Marketing at Systems & Software, expressed enthusiasm about the partnership, highlighting the company's focus on addressing the unique challenges of modern utilities. The enQ CIS is designed to provide robust automation and data analytics capabilities, supporting efficient operations and superior customer experiences.

The implementation of the enQ CIS in Hernando County represents a significant step forward in utility management for the region. By modernizing its infrastructure, the county is positioning itself to better handle future growth, improve operational efficiency, and enhance the overall customer experience for its residents. The integration of the enQ system with existing and future technologies, including InvoiceCloud, Bill2Pay, and Advanced Metering Infrastructure (AMI), will create a fully modernized utility billing solution that can adapt to changing needs and regulatory requirements.

This modernization effort is particularly important in the context of Florida's rapid growth and the increasing demands on utility infrastructure. By investing in advanced technology, Hernando County is not only addressing current operational challenges but also preparing for future demands on its utility services. The improved data integration and analytics capabilities will allow the county to make more informed decisions about resource allocation, infrastructure investment, and customer service improvements.

As utilities across the country face similar challenges in managing growth, improving efficiency, and enhancing customer service, Hernando County's implementation of the enQ CIS serves as a model for other municipalities looking to modernize their operations. The success of this project could have broader implications for how utilities approach technology adoption and system integration in the pursuit of operational excellence and customer satisfaction.

The collaboration between Hernando County and Systems & Software highlights the importance of partnerships between local governments and technology providers in addressing complex infrastructure challenges. As the implementation progresses, the utility industry will likely watch closely to gauge the impact of this modernization effort on operational efficiency, customer satisfaction, and the county's ability to manage growth effectively.